Call Driver Analysis

A customer service call center is usually the place that answers your call when you dial the number on the back of a product that you just purchased when you need assistance with something. The people who answer these phones can often be very useful to the customer and provide them with the information that they need. It is often the first place where distraught customers turn.

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Call Driver Analysis

Postby Poojasingh » Mon Aug 17, 2015 10:41 am

What is Call Driver Analysis?

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Re: Call Driver Analysis

Postby TriptiBhatt » Tue Aug 18, 2015 11:01 am

Call driver analysis process offers companies with a high level of understanding about their contact center. In addition to this, it provides insights into topics that drive customer calls and calls that are responsible for generating high volume of traffic.

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