Targets for Web Based Call Centres?

[Manohar]

How are the targets set for an web based support center (ie for Email and chat supports)?. Is there any scientific way of setting the targets or its just the experience that sets the standards?. Also, how do one monitor quality of response of an email response. We have some standards want to understand how others are doing it.

I understand this is different from call center kind of monitoring, is there any thing that we can apply in all forms of support?

Thanking in advance,
Manohar

[AvesWaber]

The system is connected to the CPU with IM 153-4 PN ERTEC200 for S7-300 SMs...

Thanks for your interest but there is only problem left is the fault led on the scalance X204-2...

Scalance is woking normally but somehow the fault led is on... i checked the internet for same faults and a reply made me interested;

You can delete the name in the Web Based Manager of the switch. Then the F-LED should return to normal again and the Fault should disappear.

what is web based manager????easy to use??? can please someone help???


thanks in advance...

my kind regards.....