Ways to start a BPO

A customer service call center is usually the place that answers your call when you dial the number on the back of a product that you just purchased when you need assistance with something. The people who answer these phones can often be very useful to the customer and provide them with the information that they need. It is often the first place where distraught customers turn.

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Ways to start a BPO

Postby SachetTomar » Tue Aug 18, 2015 11:32 am

What are the ways to start a rural BPO?

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Re: Ways to start a BPO

Postby veenanimrani » Tue Aug 18, 2015 11:34 am

There is not much difference between setting up a regular BPO and a rural BPO in India. You will need to follow all the regular legal formalities like getting your company registered with registrar of companies, getting a PAN card for your business, a bank account with an Indian bank etc. You would also need to get permission from local government bodies like municipal corporations of the location where you intend to set up your BPO.

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Re: Ways to start a BPO

Postby tentaclecloud » Mon Mar 28, 2016 10:00 am

Entering the call center industry has become simpler as compared to what it used to be earlier. Today, due to arrival of cloud computing all the equipments needed is available at very reasonable prices. In fact, now you can start your call center just with mobile phone and some agents as there are lots of telemarketing software available in the market which provide cloud-based services. However, it is important to consider following things:

Think about which type of call center you want to have business in like inbound, outbound, blended, IVR etc.

Create your own business plan.
Decide the Call Center Software to be used.
Appoint employees with brilliant communication skills
Decide the industries you would like to work for like Insurance, Banking & Finance, Collection & Recovery, Education, It etc.
Now you need to track the best players/businesses in the industry
Start contacting for clients
Start your FREE TRIAL of Tentacle Telemarketing Software Now

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