Wrap and Hold Time

A customer service call center is usually the place that answers your call when you dial the number on the back of a product that you just purchased when you need assistance with something. The people who answer these phones can often be very useful to the customer and provide them with the information that they need. It is often the first place where distraught customers turn.

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Harshigupta
Posts: 3
Joined: Fri Jul 31, 2015 5:11 am

Wrap and Hold Time

Postby Harshigupta » Mon Aug 17, 2015 11:02 am

How do I reduce my Wrap and Hold time?

RevaKhan
Posts: 1
Joined: Thu Jul 30, 2015 10:44 am

Re: Wrap and Hold Time

Postby RevaKhan » Tue Aug 18, 2015 9:26 am

Simple measures by which one can reduce wrap and hold time are listening attentively and then responding, make sure all information is displayed on the agent’s computer screen, be precise and clear in communicating and by being honest with the customer.


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