Real Time Call Monitoring

A customer service call center is usually the place that answers your call when you dial the number on the back of a product that you just purchased when you need assistance with something. The people who answer these phones can often be very useful to the customer and provide them with the information that they need. It is often the first place where distraught customers turn.

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Lalit123
Posts: 1
Joined: Thu Jul 30, 2015 7:23 am

Real Time Call Monitoring

Postby Lalit123 » Fri Aug 07, 2015 11:35 am

What is real time call monitoring?

AnchalSharma
Posts: 22
Joined: Fri Jul 31, 2015 7:23 am

Re: Real Time Call Monitoring

Postby AnchalSharma » Tue Aug 18, 2015 5:20 am

Real time call monitoring is a process of monitoring live calls in a call center to keep a track of operations in call center. The objective is to monitor how agents are dealing with customers during calls and ensure agents are adhering to company compliance and quality guidelines during their calls with customers.


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