Trends in the Call Center Industry

A customer service call center is usually the place that answers your call when you dial the number on the back of a product that you just purchased when you need assistance with something. The people who answer these phones can often be very useful to the customer and provide them with the information that they need. It is often the first place where distraught customers turn.

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IshaniGupta1
Posts: 1
Joined: Tue Jul 28, 2015 7:41 am

Trends in the Call Center Industry

Postby IshaniGupta1 » Tue Jul 28, 2015 10:19 am

What are the recent technology trends that are used in the call center industry?

AshaKumari
Posts: 21
Joined: Fri Jul 31, 2015 5:30 am

Re: Trends in the Call Center Industry

Postby AshaKumari » Tue Aug 18, 2015 10:52 am

Customer service has always been the competitive field for the business players. For this reason, call center service providers always look around new techniques to create a more effective strategy. Here is the list of five critical tech oriented trends that continuously driving change to the call center world.
• Mobile customer care
• The impact of Cloud
• Influence of social media
• Automatic call backs
• Video Support

HimanshuBansal
Posts: 3
Joined: Thu Jul 30, 2015 10:24 am

Re: Trends in the Call Center Industry

Postby HimanshuBansal » Tue Aug 18, 2015 10:54 am

If you are stepping into the call center world, it is essential to create a more effective strategy that boost customer experience. With the emergence of new technology, call center are working on new ways to improve their bottom lines.
• Migrating to Cloud Systems
• Social Media interactions
• Chat and Video Support
• Automatic call backs
• Mobile Usage

Qannarao
Posts: 4
Joined: Thu Jul 30, 2015 10:27 am

Re: Trends in the Call Center Industry

Postby Qannarao » Tue Aug 18, 2015 10:55 am

According to a study, nearly half of the call center buyers surveyed that there is no call center software in place, the agents handle the call manually. This highlights the imperative need of strategic yet effective tools that handle the customers more easily and help call center to boost their customer experience. The influence of social media, mobile usage, cloud applications, and fully automated call system, will definitely bring transformation in the industry.

Qasamhyatt
Posts: 2
Joined: Thu Jul 30, 2015 10:28 am

Re: Trends in the Call Center Industry

Postby Qasamhyatt » Tue Aug 18, 2015 10:57 am

The latest call center trends not just bring about a revolution in the communication system, but also make communications faster. Today’s web based softwares, or SaaS, and computer telephony integration (CTI), help call center service provider to overcome their difficulties and enhance the customer satisfaction output.


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