Future scope of working in the call center

A customer service call center is usually the place that answers your call when you dial the number on the back of a product that you just purchased when you need assistance with something. The people who answer these phones can often be very useful to the customer and provide them with the information that they need. It is often the first place where distraught customers turn.

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Future scope of working in the call center

Postby sadafansari » Tue Jul 28, 2015 9:11 am

What is the future scope of working in the call center? Is it a suitable job option for long-term?

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Re: Future scope of working in the call center

Postby veenanimrani » Tue Aug 18, 2015 10:39 am

Have you ever considered working in a BPO call center! Well, it is probably different than you think. In recent times, call center has emerged as a trending business community that caters across all business verticals. Here are the reasons why it is a bright career opportunity.

• Scope is high because of the escalating demands
• Future earnings are potentially higher
• The aspirants can enhance their skills and experience

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Re: Future scope of working in the call center

Postby QatamAli » Tue Aug 18, 2015 10:40 am

According to the statistics of the Bureau of Labor Statistics, it has been predicted that call center market to grow by 38% in between 2012 to 2022. This rise is nearly twice that of other customer occupations. In this modern era, new companies are continuing to open and expand. Hence, choosing call center as your next job is the right option to embark your career.

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Re: Future scope of working in the call center

Postby QuetaKhan » Tue Aug 18, 2015 10:41 am

A job seeker would make more money in a call center rather than other options like retail sales. Therefore, the truth is, for the right candidates, jobs in modern call centers is a great opportunity to earn high pay scale. It is also suitable for building the long-term career, because this industry is spanning consistently.

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Re: Future scope of working in the call center

Postby QuetiKhan » Tue Aug 18, 2015 10:44 am

Call centers are comparatively the modern field to the world of career options. Undeniably, it is a growing option, which even a fresh candidate can opt for and enhance their skills to augment their pay scales. Employees at the call center might have a hundred conversations per day. For each, they’ll have a schedule of certain tasks they must perform, such as starting with the correct greeting, asking the required set of questions and entering the relevant data from the call. Each task is an opportunity for the agents to either improve their efficiency, or learn from their slip-ups.

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Postby WanWonk » Thu Oct 01, 2015 2:36 am

I think this is because of this Bot - deactivating it make things work well, activating it shows unpredictable results. Have anyone of you have experience with it? If no - beware, is what Id like to say.

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