Predictive dialer from Avaya ( Pds )

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Juan Romero

Predictive dialer from Avaya ( Pds )

Postby Juan Romero » Wed Nov 03, 2004 10:23 am


We are using Pds from Avaya and the difference between manual dial and Pds is very poor ( 8,2 against 9,2 contacts per hour ).

We thing the reason is that we have no more than 10 people at the same time .

We don´t know if Pds needs many more agents for beginning to be efficient.


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