Outbound KPI's

Forum for issues related to Predictive Dialers. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Predictive Dialer

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Abhishek Baid
Posts: 13
Joined: Fri Oct 29, 2004 12:23 pm

Outbound KPI's

Postby Abhishek Baid » Fri Oct 29, 2004 12:59 pm

Dear All, Can you please advise of the benchmark for outbound KPI's . We currently use a predictive dialer for a variety of calls and would like to know how other people measure their agent KPI's . Thanks in advance for all replies .

Thanks

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