manual Vs Predictive dialling

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Madhu Varyani

manual Vs Predictive dialling

Postby Madhu Varyani » Thu Oct 21, 2004 10:40 am

What is the difference between Predictive dialing?

Madhu Varyani.

tee

Re: manual Vs Predictive dialling

Postby tee » Wed Mar 22, 2006 7:27 am

Madhu Varyani wrote:What is the difference between Predictive dialing?

Madhu Varyani.


In Manual dialing mode, Agent need to dial out by themself. Second agents need to wait for answer which might be success which means human voice or failed which mighg be answering machine answer, busy tone. That is 50 percent of chance to get answer.

In predictive dialer mode, Predictive dialer will automatic make outbound calls base on criteria that you configured it. It will transfer human voice answered call only to appropriated agent. This means more productivities for agent to focus on her job only. Agents don't need to dial out by themself.

tee

Re: manual Vs Predictive dialling

Postby tee » Wed Mar 22, 2006 7:27 am

Madhu Varyani wrote:What is the difference between Predictive dialing?

Madhu Varyani.


In Manual dialing mode, Agent need to dial out by themself. Second agents need to wait for answer which might be success which means human voice or failed which mighg be answering machine answer, busy tone. That is 50 percent of chance to get answer.

In predictive dialer mode, Predictive dialer will automatic make outbound calls base on criteria that you configured it. It will transfer human voice answered call only to appropriated agent. This means more productivities for agent to focus on her job only. Agents don't need to dial out by themself.

jenniferhanna
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Predictive Dialer Efficiency

Postby jenniferhanna » Fri Aug 31, 2007 9:05 pm

Predictive Dialing, Dialing for Dollars

Call Centers didn’t have much variation or flexibility up until recently, they were brick and mortar facilities with aged, clunky technology and typically weren’t any more savvy than a home office telephone setup – just a multiple of them. With the onset of VOIP technology, companies have expanded options in establishing their contact center. For instance, it is now possible for a call center to be of the home-based variety, where callers may use a hosted web based solution on their computer and a headset in order to fulfill an organizations contact center needs.

Further, inbound and outbound options for maximizing call center agent efficiency have grown. Typically biggest roadblock for call center agent efficiency is Talk Time. Predictive Dialing has changed all that, ensuring agent productivity of up to 300%. Predictive dialing is the perfect technology to increase agent productivity by maximizing a teleworker’s “talk timeâ€
Jennifer H. Gross
VP Marketing
Freedom TeleWork Inc.
130 7th Avenue, Ste 103
New York, NY 10011


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