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Forum for issues related to Predictive Dialers. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Predictive Dialer

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Abhishek Baid
Posts: 13
Joined: Fri Oct 29, 2004 12:23 pm

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Postby Abhishek Baid » Fri Oct 29, 2004 12:26 pm

I thought that as we all work in or for call centres a good sudject would be a technology review.

I would be interested in types of Hardware or software used and your personal views on there performance. This should not be used a a key to start pitching people as if it is it will quickly become a lost sudject.

So what Technology does your call centre employ and how effective is it.

I guess to start the ball rolling the technology should be something like,

Multi Media
Workforce Management
VOIP systems
Hosted systems
Management information
IVR's
Predictive Dialers
Voice & Data switches

Merry Xmas
Jason

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