Require a Reseller who can promote our Predictive Dialer

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Require a Reseller who can promote our Predictive Dialer

Postby pd4callcenter » Wed Mar 03, 2010 1:32 pm

We are looking at promoting our call center dialers predictive, preview and progressive and ready to give good commision on hot leads once converted into orders

We can also do branding of call center dialer for respective clients who can give commitment of orders on monthly basis.

Total Feature list in detail...

Agent Feature :

* Inbound, Outbound and Blended call handling.
* Outbound agent-controlled, broadcast and predictive dialing.
* Ability to have agents operate remotely.
* Integrated call recording.
* Ability to start and stop recording an agent's calls at any time.
* Allows call recording at the click of a button.
* Ability to schedule a callback with a customer as either any-agent or agent-specific.
* Ability for an agent to call clients in succession from a database through a web-client.
* Ability to display a script for the agent to read with fields like name, address, etc. filled-in.
* Ability to set a campaign to auto-dial and send live calls to available agents.
* Ability to dial predictively in a campaign with an adaptive dialing algorithm.
* Ability to transfer calls with customer data to a closer/verifier on the local system.
* Ability to open a custom web page with user data from the call, per campaign.
* Ability to autodial campaigns to start with a simple IVR then direct to agent.
* Ability to broadcast dial to customers with a pre-recorded message.
* Ability to park the customer with custom music per campaign.
* Ability to send a dropped call to a voicemail box per campaign if no agent is available.
* Ability to take inbound calls grabbing CallerID.
* Ability to function as an ACD (Automatic Call Distribution) for inbound verification calls.
* Ability to have an agent take both inbound and outbound calls in one session(blended).
* Ability to manually or automatically call upto two other customer numbers for the same lead.
* Automatically dial unlimited numbers per customer until you get an answer.
* Ability in Manual dial mode to preview leads before dialing.
* Ability for agents to be logged in remotely anywhere with just a phone and a web browser.
* Faster hang-up and dispositioning of calls with one key press (HotKeys).
* Definable Agent Wrap-up-time per campaign.
* Estimated hold time, place in line, overflow queues and several other inbound-only features.
* Single agent call queuing.
* Ability for agents to select a Pause Code when they are not active.
* Ability for agents to control volume levels and mute themselves.
* Allows calls to be placed from GUI and directed to phone.
* Allows intrasystem calls at the click of a button.
* Allows conference calling of up to 6 channels through GUI.
* Allows Blind transfers of calls to specific voicemail boxes.
* Allows Blind transfers of calls to intrasystem extensions.
* Allows Blind transfers of calls to external numbers, Three-Way calling within the agent application.
* 3rd party conferencing (with DTMF macros and number presets).
* 3rd party blind call transfer.
* 3rd party conferencing with agent drop-off.

Admin Feature :

* Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen.
* Web-based data export utilities.
* Separate Time-clock application to track user work time.
* Web-based administration.
* DID, (Direct inward dialing) phone and carrier trunk provisioning through the web interface.
* Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD).
* Agent shift enforcement by day and time, defined per user group.
* Ability to set user levels and permissions for certain features and campaigns.
* Ability for managers to listen-in on agent conversations.
* Ability for managers to enter conversations with agents and customers.
* Skills-based ranking and call routing per inbound group(queues) and campaign.
* Queue Prioritization per campaign and inbound group.
* Custom Music-On-Hold and agent alert sound for inbound calls.
* Ability to set outbound CallerID per campaign.
* Ability to automatically record all calls.
* Ability to add custom call dispositions per campaign.
* Ability to use custom database queries in campaign dialing (admin).
* Recycling of specified status calls at a specified interval without resetting a list.
* Dialing with custom Time Zone restrictions including per state and per day-of-the-week.
* Dialing with Answering Machine Detection, also playing a message for AM calls.
* Internal DNC list can optionally be activated per campaign.
* Call Parking sends calls to park ext and then redirects to phone ext.
* Voicemail display and button to go right to check voicemail.

Reports & Monitoring :

* Several real-time and summary reports available.
* Grabs live call info from a DB updated every second.
* Full Queue Metrics-compatible call logging, inbound and outbound.
* Displays live status of users phones and Zap/IAX/SIP/Local channels .
* Allows Blind listening of calls on Zap channels.
* All calls are logged and statuses of calls are logged as well as agent time breakdowns.
* Administrative Hangup of any live Zap/IAX/SIP/Local channel.
* Administrative Hijack of any live Zap/IAX/SIP/Local channel.
* Hourly Totals by Status Category on Real Time report.
* Call report.
* Inbound/Closer report.
* Recent sales report.
* Lead performance by campaign report.
* Lead performance by list report.
* Agent performance report.
* Agent timesheet.
* Agent stats report.
* Agent status report.
* User-group hourly status report.
* Server performance report.

Leads :

* Optional lead prioritization based on age of lead.
* Advanced lead search and export.
* Working Listmix, by status.
* Recycling of Busy calls at a specified interval without resetting a list.
* Multiple lead-lists per campaign.
* Lead import web-based API.

General :

* Web-based agent and administrative interfaces.
* Scalable to hundreds of seats (Terms & Conditions apply).
* Ability to use standard Telco lines and VOIP trunks.
* Agent phone login balancing and failover across multiple servers.

Thanks and Regards,

Contact Us :

web :
MB : +91-9427608290

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