Your call may be monitored

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(shaid)

Your call may be monitored

Postby (shaid) » Fri Nov 19, 2004 6:13 am

Hi all

The previous thread has been blocked, but I just wished to add a thing or two.

I work within the financial services industry, and we are obligated to inform callers (and staff) that we record calls for the purpose of quality monitoring. I cannot comment on the requirements of other industries.

From a personal point of view, I believe everyone should be aware of whether or not they are being recorded. To do otherwise would invade a persons privacy and (not having a law degree) would seem to be against the law.

If you company has something to hide, then you shouldn't be in business. If your staff has improvement needs, then QA via recorded calls and customer feedback are the best way to fix them! Utilise this as your "selling point" for maintaining recorded calls.

Quality Assurance is a GOOD THING for everyone!

Regards
Shaid


Blessed be...

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