ACD reporting for Avaya Definity

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JL sandiego

ACD reporting for Avaya Definity

Postby JL sandiego » Fri Nov 19, 2004 4:11 am

We are a small call center (20 agents) looking for an ACD reporting package that doesn't cost an arm and a leg. All we want is the ability to track total number of incoming calls, number of calls received at each extension, abandoned calls, and hold times. We want the "Ford Escort", not the Cadillac. However, our phone system provider keeps pitching high end solutions containing more features than we need, and that also require upgrading. Is there a low cost, quality solution, [third party] and if so, is there a way to do it without our phone system [Avaya] provider's interference?

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