Predictive Dialing: wave of the future

[jenniferhanna]

By Jennifer Gross, VP-Marketing, Freedom Telework Inc.

Predictive Dialing is a technology that solves the problem of wasted Agent Payroll dollars in consumer campaigns. The problem is that Busy Signals, No Answers, Disconnected numbers and Answering Machines will leave your Agents talking to consumers about 15 minutes out of every hour without a technology solution. With Predictive Dialing, these same Agents become super charged and can experience talk time rates of up to 43 minutes per hour.

The technology works by dialing out over 3,5, or even 10 phone lines per Agent. This dialing begins while the Agent is on an existing call with a consumer. It is called “Predictiveâ€

[arsh1011]

A predictive dialer is an intelligent automated dialer that runs an algorithm which makes a prediction based on the customer's data according to their demography and time-zone, then produces a valuable information.
It optimizes the call scheduling process by eliminating unanswered calls and calls with bad network connectivity, hence reaching out to promising customers.
With efficient call management and monitoring feature, predictive dialer is becoming a must-have technology for every call center.

[MikeCartwright]

Are predictive dialers and auto dialers the same thing?