Call Center Manager's Forum
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Value Creation in Call Center
Call Centers are failing because they aren’t adding value to the Business Model. What are they ways that could save call centers life and profitability.
Moderator: moderator - 217 Topics
- 502 Posts
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Last post by onlinegames988
Sat Jul 24, 2010 1:59 am
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Value Creation in Call Center
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Single Call Resolve
Is it a single most important key challenge to improving Customer Satisfaction? How can you improve productivity and improve customer satisfaction by focusing on this issue
Moderator: moderator - 8 Topics
- 8 Posts
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Last post by cleel2i0e
Sun Jul 25, 2010 3:04 pm
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Single Call Resolve
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HR Policies in Call Center
Increasing attrition rate is a cause of worry for all the Managers. What policies should be introduced to retain the best people?
Moderator: moderator - 8 Topics
- 9 Posts
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Last post by 98jacky
Wed Jul 14, 2010 6:50 am
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HR Policies in Call Center
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Building Customer Satisfaction and Loyalty
In this section, discover the building blocks for forging a strong customer foundation; one leading to highly satisfied customers and, ultimately, customer loyalty. Uncover the impact that emotions and customer behavior can have on the bottom line of your business. Also included in this section is discussion on the internal customer – employees.
Moderator: moderator - 9 Topics
- 9 Posts
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Last post by 98jacky
Wed Jul 14, 2010 6:52 am
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Building Customer Satisfaction and Loyalty
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