Value Creation in Call Center Call Centers are failing because they aren’t adding value to the Business Model. What are they ways that could save call centers life and profitability. Moderators:admin3, moderator
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Single Call Resolve Is it a single most important key challenge to improving Customer Satisfaction? How can you improve productivity and improve customer satisfaction by focusing on this issue Moderators:admin3, moderator
HR Policies in Call Center Increasing attrition rate is a cause of worry for all the Managers. What policies should be introduced to retain the best people? Moderators:admin3, moderator
Building Customer Satisfaction and Loyalty In this section, discover the building blocks for forging a strong customer foundation; one leading to highly satisfied customers and, ultimately, customer loyalty. Uncover the impact that emotions and customer behavior can have on the bottom line of your business. Also included in this section is discussion on the internal customer – employees. Moderators:admin3, moderator