Call Center Forum

Telemarketing Services
Telemarketing services make or receive large numbers of calls on a company's behalf. These services can be a cost-effective alternative to creating an in-house telemarketing group. Telemarketing services can be broken into two major categories: inbound and outbound.

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Inbound Call Centre
An inbound call center is a separate office where companies will receive calls from their customers. These phones calls usually deal with problems or questions that a customer may have about an item or service that they have just purchased. Sometimes the callers are willing to be patient, while other times they are not in a good mood.

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Lead Generation
Lead generation is a way of using the technology of today to give you a great advantage over the competition. The dream of most businesspeople is to be able to have hot leads sent right to them every minute of the day. This dream can easily become a reality when you use lead generation as a business technique.

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Customer Service Call Centre
A customer service call center is usually the place that answers your call when you dial the number on the back of a product that you just purchased when you need assistance with something. The people who answer these phones can often be very useful to the customer and provide them with the information that they need. It is often the first place where distraught customers turn.

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Phone Sales
Phone sales have been something that companies have used for several years. It is a good way of getting a hold of people who could represent possible sales. By getting in touch with a potential client and talking to him or her about your product over the phone, you can help the person realize why he or she should purchase from you.

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Telesales
Telesales has proven to be an excellent way to locate the leads on which businesses thrive. In order to generate leads, a business must make hundreds of phone calls to potential clients. Depending on how these clients react to an initial round of questioning, salespeople may or may not try to pursue a sale.

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