Call Center Forum

Jacago · Guest

Does anyone have a solution for emailing in the body of an email reports that are output from an APS? I have a director who wants to see a report on his Blackberry at scheduled intervals.

I had considered creating a JAVA or VB app that looks for a .txt output from the APS and, when found, parses it into SMTP. That just seems like such a radical solution for what someone else may have already encountered and solved.

Any suggestions?

Jacago

Shammy · Guest

I work for a rapidly expanding call centre and we are looking at a differnt way to deal with incoming e-mail enquiries.
Can anybody recommend any software packages or provide any information on the e-share package?

Shammy

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