Call Center Forum

chrishorn66 · Joined: 13 Jul 2008 Posts: 10 Location: USA

After 4 years of development, including building our own telephone company, we created a very unique call center or voip telco tool box, called NetCaller API. We have white labeled several custom voip applications and provided our API for other programmers to do things like create back office, call center, inbound or outbound dialers. They love it and say it's the lowest level of web to voice and v.s., programming they have found on the net, said it's easy to use, and the cheapest too.

It also has been used to create a phone call when someone fills out our clients forms, which of course does a 3way call instantly connecting them to the company reps. The same concept has been used in emails and autoresponders where when someone opens up an email, or clicks inside the email, the system calls them, thanks them with the clients own custom recording, and gives them IVR options to connect for immediate realtime service or sales.

We wanted to better showcase the use of our NetCaller API ourselves inside our Powered Now retail website, so the product is actually for sale and use. So we designed a very unique lead generation application called DominoDial. We made it multi-license capable, it's a 12 line web interfaced autodialer with 5 included call flows, like ... press1 transfer, press2 leave voicemail, broadcast, it automatically leaves answering machine messages, and it can do all 4 in the same campaign.

And then we added one more called a survey lead generator. It creates up to a 10 question telephone surveyed lead, the prospect presses 1 and then answers up to 9 other questions on their telephone keypad. It seems to be one of the most popular uses.

The one thing that's hard to educate people on though is it also has BDP Technology, which we developed and stands for burstable dialing platform technology. What happens is when any of the 12 lines encounter a voicemail or transfer, or any disposition that doesn't have to tie up that line, we spin that process off in the background and keep the dialer's 12 lines dialing new numbers, so in all actuality we have seen it become a 50 - 70 line dialer efficiently.

My question is I wanted to know anyone's thoughts on is it too cheap. I know I personally used to buy hardware type dialers of good quality for $40,000.00 but this is a $39.95 license. Do you think the price in this day and age of voip is too low? Any comments would be greatly appreciated.