Call Center Forum

tata · Joined: 27 May 2008 Posts: 1

Hello,

We are an emerging BPO company based in the Philippines. We are looking for an inbound or outbound account. Visit our website www.megaboxms.biz.

If you are intrested email me at eehore7@yahoo.com

Regards,
Tata

Prime63 · Joined: 03 Jul 2008 Posts: 27 Location: Manila, Philippines

Good Morning;

We at Prime Management Solutions are glad to forward to you the details of our outbound campaign myCall USB.

Please see below the more accurate details of our myCall USB campaign, and also please be informed that we have requirements that we are expecting to be met first by your managements before we give a go signal for your center to dial our campaign.

Listed below are the requirements for dialing our campaign;

1. Minimum of 15 agents to dial our campaign.

2. All sales must be recorded from start to end, 100% recording of sales pitch.

3. All sales to be confirmed to be good sales it has to have an approval from our Quality Assurance people, sales that did not get an approval from our QA staff will not be considered good sales.

4. training Fee of Php 15,000.00 - this will cover any number of agents that your management will allow to attend the training for Two (2) days for 4hrs to 5 hrs per day.

5. Training Facility - this should be provided prior to the date of the training.

6. For outside Manila training, transportation and accommodations of the training team to be provided by the centers management.

Please see below the premise of our campaign and the services that entails our campaign(s). We are very proud to inform you that with the support that we provide together with our campaign you will be able to earn and save allot from man power.

Also I took the liberty of attaching herewith the draft contract for our myCall USB campaign.

Please also be informed that this campaign is a Performance Based campaign and has a pay-out of US $25.00 per sale pay-out.

The MyCall USB is a revolution in communications.

When a client signs up, we will send the MyCall USB to the recipient here in the Philippines. At the rear of the USB is a standard phone/earphone jack. The recipient simply pugs the USB into ANY computer with an internet access without any need for installation.

Simply plug it in then plug an earphone jack at the rear. a dial-pad appears on the computer screen. Recipient simply dials any number in the US and Canada, whether landline or mobile. Call connects and they can start talking unlimited.

A standard phone can also be connected to the rear of the USB. Even if the Computer is shut off, as long as the USB is connected to the computer and the standard phone connected to the USB, the system can receive and make calls.

The system may be sold anywhere in the world INCLUDING Seamen and the Middle East. Should the system be marketed OUTSIDE the US and Canada, TWO (2) Units need to be sent. One for the Client outside the US and Canada and one for the recipient here in the Philippines. Should this be the case, the computation is as follows:

For the second option, both clients may call each other unlimited since each USB has it's own US Number, so in actuality one USB is Calling the other.

Breakdown of USB sign-up fees:

INITIAL PAYMENT FOR EVERY USB

Monthly Fee Activation DID USB Shipping Initial Fee
1 USB 9.95 45 40 25 15 125
2 USB 15 80 30 40 25 175
3 USB 20 105 30 45 30 210
4 USB 25 115 40 55 40 250
5 USB 30 125 50 65 50 290

WHOLE YEAR SUBSCRIPTION

For 1 year subscription, client have to pay the initial fee with he monthly payment of 1 year.

for 1 year subscipriton Discount Discounted Monthly Number of Months One Year Payment
1 USB 9.95 4 5.95 12 71.4
2 USB 15 4.05 10.95 12 131.4
3 USB 20 4.05 15.95 12 191.4
4 USB 25 4.05 20.95 12 251.4
5 USB 30 4.05 25.95 12 311.4

The first two (3) moths billing is provided to clients for free. The 12 months payment is valid for 15 months.

Notes:
•
All prices are in US Dollars.

Clients(s) are locked in for 6 months. If client cancels the service in less than 6 months, client will have to pay a cancellation fee of $30.

The USBs have a warranty of 6 months.

Long distance charges are applied to calls made to the area code set on the myCall USB, but the charges are only a fraction of the regular long distance charges.

The same thing goes when the caller of the USB is IN Canada. It's like calling the US for a fraction of what they usually pay for long distance service.

Take note that the Call Forwarding Feature only works with valid numbers in US and Canada.

All of our campaigns are in house, meaning we own the campaigns. We are NOT brokers; hence there is no unnecessary international billing.

The market that our campaigns targets are also Filipino's outside the country, hence concerns about hiring an agent that is fluent in speaking the English Language and will effectively market the said campaigns will be easy. The campaigns are so saleable that even a mere tagalong-speaking individual can market the campaign.

Please see below the premise and services for our campaign;

1. Agents need not to be able to speak fluently in English; this is due to the fact that the target clients are Filipinos in US and Canada. We encouraged agents to talk to clients in tagalog.

2. The campaign depends mainly on how an agent converse or communicates with the client, although we will provide the script we encourage the agents to use their own style in pitching or communicating with the clients.

3. Credit Card Pulling, compared to other campaigns with a required credit card number pulling, our myCall and pcCall campaign will not require the client to give the CVV number of their credit card.

Although clients are locked in for 6 months to use the service, our customer service staff will still call the clients 10 days before the end of the 1 month coverage of the service to inform the client that he/she will be billed for the recurring month.

4. Our Company provides spiffs to agents who will reach the sales quota on per two weeks and per week basis. Please see below the list of spiffs and their corresponding quotas.

PER 2 WEEKS

12 sales- Nokia N70 or 6680
15 sales- Digicam (branded)
18 sales- PSP
21 sales- trip for 2 to Boracay including airfare and accommodation or Laptop
25 sales- Samsung 21 inch plasma TV
35 sales- trip for 2 to Hong Kong including airfare and accommodation

Also, on top of this, agents will be given cash incentives PER WEEK with the following breakdown
5 sales- Php 1,000
7 sales- Php 1,500
9 sales- Php 2,000

Note: We allow the agents to dictate their preferred spiff should they find the equivalent spiffs are not to their liking.

Please feel free to contact me anytime should you have more queries or comments regarding the above stated details.

Thank You;

Ronald Rey S. de Paz
Marketing Director
Prime Management Solutions
ronaldreydepaz@prime63managementsolutions.com
1-317-641-0779
(0917) 9317584

Prime63 · Joined: 03 Jul 2008 Posts: 27 Location: Manila, Philippines

We at Prime Management Solutions is very excited to announce that we are ready to launch our new campaign that has an hourly based pay-out.

For more details regarding the said campaign please contact us on the details below.

Ronald Rey De Paz
Marketing Director
Prime Management Solutions
ronaldreydepaz@prime63managementsolutions.com
1-317-641-0779
632-3863135
(0917) 9317584