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CTI in the call centre industry

 
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Ian Robinson
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PostPosted: Sat Oct 30, 2004 12:22 pm    Post subject: CTI in the call centre industry Reply with quote

Hi all, I've been away for a while as I have taken a new role and have been extremely busy with that but thought I would check in to see how things have been going..

I would like to gain a picture of how CTI is used within various organisations and whether you consider it to be useful to your operation, horror and success stories etc.

Thanks in advance,

Ian
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