Call Center Forum Discuss Outsourcing here!    FAQ   Search   Memberlist   Usergroups   Register  TRANSFERRING CALLS          Call Center Forum Forum Index -> Single Call Resolve View previous topic :: View next topic   Author Message DARRELL WOOD Guest Posted: Sat Oct 30, 2004 11:51 am    Post subject: TRANSFERRING CALLS Hi everybody, I'm hoping between us we can get a consensus opinion on a problem that has just been created here. We have 2 sites on seperate switches which are operating as a 1 virtual call centre. The problem I have is that 99% of our calls are repeat business, and our agents have established relationships with some of the customers. If we have a customer who wants to speak to a specific agent at the other site we can transfer the call to that agent - in the hope they are not away from their desk!! Or we can transfer it to the other sites' group number and ask whoever answers to transfer it again!! Neither of which I would find satisfactory as a customer myself. Has anyone previous experience of this problem, and how did you overcome it? Darrell Back to top Display posts from previous: All Posts1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year Oldest FirstNewest First         Call Center Forum Forum Index -> Single Call Resolve All times are GMT Page 1 of 1   Jump to: Select a forum Call Centre Services----------------Telemarketing ServicesOutbound Call CentreInbound Call CentreLead GenerationCustomer Service Call CentrePhone SalesTelesales BPO----------------Data Related BPO ProjectsAccounting/Billing ProjectsMedical Transcription Call Center Software----------------Business Intelligence /Data MiningSales Force AutomationKnowledge Management Solution Web Enabled Call Center----------------Chat SolutionE-Mail Management Solution Voice Enabled Call Center----------------IVR SoftwarePredictive DialerCTI Solution Call Center Hardware----------------EPABX Call Center Manager's Forum----------------Value Creation in Call CenterSingle Call ResolveHR Policies in Call CenterBuilding Customer Satisfaction and Loyalty General----------------Know About Me  You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum Call Center Directory Powered by phpBB © 2001, 2005 phpBB Group

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