Call Center Forum

habib khurrum · Guest

We all Know that a call centre job can me deadend in terms of promotion, however if a person is content with that position they will stay at the post for much longer. what does the call centre enviroment need to do to encourage this and reduce the overall staff turnover rate?(excluding the normal day to day motivational aspects.)

david_filwood · Joined: 28 Oct 2004 Posts: 5

While Almost Everyone can use a Telephone, Not Everyone is Cut Out to Work Successfully as a Call Center Agent.

Hiring the Wrong Call Center Agent is a Significant Drain on your Bottom Line, on Customer Satisfaction, and on your Agent Team Morale.

Every Failed Hire Causes You to Throw Wasted Dollars Down the Drain Hiring & Retraining Recruits for the Same Position. Not to mention the Lowered Productivity and Higher Absences associated with Hiring a Poor Job Fit.

SPAS - Service Personnel Appraisal Software - is CD-Rom based Call Center Agent Pre-Employment Screening Software, which is Easy to Deploy, Very Cost-Effective and Highly Predictive of an Individual's Suitability for a particular Call Center Agent Position.

There are Versions of the SPAS Call Center Agent Screening Software available to Test for:

InBound Customer Service
Inside Sales Agent
OutBound Telephone Sales
Tier 1 Technical Support/Help Desk Agent
Central Station Monitoring Operator
Information & Referral Operator
Telephone Collections
Telephone Answering Service Operator
Order Entry Agent
Reservations/Guest Service Agent

SPAS Call Center Agent Pre-Employment Screening Software is a Proven Technology - Specifically Designed and Used for over 15 years to make Accurate Hiring Decisions for Thousands of New Call Center Agent Hires.

SPAS Call Center Agent Pre-Employment Screening Software also meets and exceeds all Employment Standards Requirements as a Hiring Tool in the USA, Canada, the UK and Australia/New Zealand.

SPAS Weeds Out Job Candidates Who Burn Out Fast Because They Aren't Suited For The Work, and Identifies The People With The Skills, Motivation, and Work Ethic to be Top Call Center Agents.

By using SPAS, your Call Center Agent Productivity Will Go Up - along with your Customer Satisfaction Ratings - and Your Turnover Costs Will Go Down.

SPAS allows you to Select New Call Center Agents who fit your Employment Needs Better and Stay On The Job Longer - leading to an Agent Workgroup that has More Experience and is More Productive.

I would be Happy to Prove to you – in Advance and at No Charge – that the SPAS Call Center Agent Pre-Employment Screening Software Will Work for your Call Center as well.

Please Don't Hesitate to Call/eMail me, or to Find Out More about a Free Trial of SPAS Click Here:

http://www.telesoftsystems.ca/64201.html

Regards.

David Filwood
Principal
TeleSoft Systems
604-986-4116
david_filwood@telesoftsystems.ca
www.telesoftsystems.ca