Call Center Forum Discuss Outsourcing here!    FAQ   Search   Memberlist   Usergroups   Register  Determining Agents Ability          Call Center Forum Forum Index -> Value Creation in Call Center View previous topic :: View next topic   Author Message sting6ph Joined: 21 Nov 2006 Posts: 1 Posted: Tue Nov 21, 2006 4:25 pm    Post subject: Determining Agents Ability Is there a way that you can gauge the agent's ability? We are determining what are the factors that makes up an agent. What are the factors that the agent will fit only as a customer services rep, hard selling telemarketer, soft selling, etc. Back to top ccpc Joined: 23 Nov 2006 Posts: 6 Posted: Sat Nov 25, 2006 9:38 am    Post subject: How to estimate agent's Hello There is a lot of way's to do it. First ask your self what value you are looking for. Then let me know I will try to help. Shlomo Mussali Back to top Display posts from previous: All Posts1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year Oldest FirstNewest First         Call Center Forum Forum Index -> Value Creation in Call Center All times are GMT Page 1 of 1   Jump to: Select a forum Call Centre Services----------------Telemarketing ServicesOutbound Call CentreInbound Call CentreLead GenerationCustomer Service Call CentrePhone SalesTelesales BPO----------------Data Related BPO ProjectsAccounting/Billing ProjectsMedical Transcription Call Center Software----------------Business Intelligence /Data MiningSales Force AutomationKnowledge Management Solution Web Enabled Call Center----------------Chat SolutionE-Mail Management Solution Voice Enabled Call Center----------------IVR SoftwarePredictive DialerCTI Solution Call Center Hardware----------------EPABX Call Center Manager's Forum----------------Value Creation in Call CenterSingle Call ResolveHR Policies in Call CenterBuilding Customer Satisfaction and Loyalty General----------------Know About Me  You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum Call Center Directory Powered by phpBB © 2001, 2005 phpBB Group

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