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Details of:Hardware and Software Infrastructure required

 
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Rupankar Rakshit
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PostPosted: Fri Nov 19, 2004 9:48 am    Post subject: Details of:Hardware and Software Infrastructure required Reply with quote
Dear All,
We at Ontrack are looking up to open a technical help desk (for our inhouse overseas customers).We wish to build a 20 seater center which would be VOIP based.
I want to know the must haves (in terms of Software and Hardware, and any other relevant procurements in this regard), and any help (direct consultation, links, vendors etc..) would be much appreciated..
Best Regards,
Rupankar
P.S. Initially we want to mann 10 out of the twenty seats..
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