Call Center Forum

(admin) · Guest

One of the major problems facing the call centre industry is the lack of skilled agents in the market place. What is your experience when trying to recruit skilled agents?

David Filwood · Guest

While Almost Everyone can use a Telephone, Not Everyone is Cut Out to Work Successfully as a Call Center Agent.

Hiring the Wrong Call Center Agent is a Significant Drain on your Bottom Line, on Customer Satisfaction, on your Agent Team Morale - and it is the Root Cause of Turnover.

Every Failed Hire Causes You to Throw Wasted Dollars Down the Drain Hiring & Retraining Recruits for the Same Position. Not to mention the Lowered Productivity and Higher Absences associated with Hiring a Poor Job Fit.

Call Center Agent Pre-Employment Screening Software is Easy to Deploy, Very Cost-Effective and Highly Predictive of an Individual's Suitability for a particular Call Center Agent Position.

There are Versions of Call Center Agent Screening Software available to Test for:

InBound Customer Service
Order Entry Agent
Inside Sales Agent
OutBound Telephone Sales
Tier 1 Technical Support/Help Desk Agent
Information & Referral Operator
Telephone Collections
Central Station Monitoring Operator
Telephone Answering Service Operator
Reservations/Guest Service Agent

Call Center Agent Pre-Employment Screening Software meets and exceeds all Employment Standards Requirements as a Hiring Tool in the USA, Canada, the UK and Australia/New Zealand.

Call Center Agent Pre-Employment Screening Software Weeds Out Job Candidates Who Burn Out Fast Because They Aren't Suited For The Work, and Identifies The People With The Skills, Motivation, and Work Ethic to be Top Call Center Agents.

By using Call Center Agent Pre-Employment Screening Software your Call Center Agent Productivity Will Go Up - and Your Turnover Costs Will Go Down.

Call Center Agent Pre-Employment Screening Software allows you to Select New Call Center Agents who fit your Employment Needs Better and Stay On The Job Longer - leading to an Agent Workgroup that has More Experience and is More Productive.

I would be Happy to Prove to you – in Advance and at No Charge – that Call Center Agent Pre-Employment Screening Software Will Work for your Call Center as well.

To Find Out More, or for a Free Trial of Call Center Agent Pre-Employment Screening Software Click Here:

http://www.telesoftsystems.ca/64201.html

Regards.

David Filwood
Principal
TeleSoft Systems
604-986-4116
david_filwood@telesoftsystems.ca
www.telesoftsystems.ca