Call Center Forum Discuss Outsourcing here!    FAQ   Search   Memberlist   Usergroups   Register  Maximum Seating Utilization          Call Center Forum Forum Index -> Sales Force Automation View previous topic :: View next topic   Author Message Evry Guest Posted: Thu Nov 11, 2004 6:45 am    Post subject: Maximum Seating Utilization Hello Evryone, I am looking for a simple formula to calculate the maximum number of agents that can be seated in a call center based on: Shift Length, Hours of Operations, Number seats , etc... I have created a spreadsheet and my own formulas to do this, but i am looking to cross check my numbers and logic with any other ways of doing this that may already exist exist. Any input would be greatly appreciated. Thanks Back to top Display posts from previous: All Posts1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year Oldest FirstNewest First         Call Center Forum Forum Index -> Sales Force Automation All times are GMT Page 1 of 1   Jump to: Select a forum Call Centre Services----------------Telemarketing ServicesOutbound Call CentreInbound Call CentreLead GenerationCustomer Service Call CentrePhone SalesTelesales BPO----------------Data Related BPO ProjectsAccounting/Billing ProjectsMedical Transcription Call Center Software----------------Business Intelligence /Data MiningSales Force AutomationKnowledge Management Solution Web Enabled Call Center----------------Chat SolutionE-Mail Management Solution Voice Enabled Call Center----------------IVR SoftwarePredictive DialerCTI Solution Call Center Hardware----------------EPABX Call Center Manager's Forum----------------Value Creation in Call CenterSingle Call ResolveHR Policies in Call CenterBuilding Customer Satisfaction and Loyalty General----------------Know About Me  You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum Call Center Directory Powered by phpBB © 2001, 2005 phpBB Group

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