Call Center Forum

Sumitro Kar · Guest

Hi All,

We take this opportunity to introduce us, RICO Softech - a state-of-the-art Contact Center based in the suburbs of New Delhi, India. RICO Softech is a venture of US$ 165 million Rico Group of Industries, which caters to multinational giants such as General Motors, Ford, Land Rover and Cummins.

RICO Softech provides end-to-end Business Process Outsourcing solutions. Our service offerings are backed by world-class technology, robust telecom infrastructure, performance management tools, proven training programs and Quality Management Concepts and strategies. Currently, operational with 100 seats, we can rapidly ramp up to 300 seats as and when required. Our Contact Center services include the following domains:

Customer Interaction Services:
Complaint and query resolution, Customer retention, Product Information Support, Loyalty Programs, Survey and Data collection, Order taking, Sales (Inbound and Outbound), Cross Sell / Up Sell, Lead Generation (B2B & B2C)

Transactions and Back-Office Processing Services:
Application processing, Transaction processing, Order fulfillment, Data conversion, Information verification and confirmation,

We wish to propose our services, experience and set-up to you/your organization to further minimize your Bottomlines and Turnaround Time and enhance Quality of work.

We even have the capability to provide you with the options of scalability for you / your end-client and handle any over-flowing business requirement under short notice.

We thank you for your time and look forward to hearing from you.

Best Regards,

Sumitro Kar
Manager-Business Development
Rico Softech Ltd.
Tel (USA): 1-678-298-2216 - 9 (9:00 AM EST - 5:00 PM EST)
Tel: 91-124-2824303 / 04 / 05 (5:00 PM IST - 2:30 AM IST)
Mobile: 9810202309
Fax: 91-124-2824200 / 300
Email: marketing@ricocallnet.com
Url: www.ricocallnet.com