Call Center Forum Discuss Outsourcing here!    FAQ   Search   Memberlist   Usergroups   Register  How to measure?          Call Center Forum Forum Index -> Single Call Resolve View previous topic :: View next topic   Author Message Greg Simao Guest Posted: Tue Nov 09, 2004 12:46 pm    Post subject: How to measure? How do you measure single call resolution? We do not have advanced technologies...only an old Meridian SL-1 ACD-MAX. No CTI, IVR, or wrap-up system of any kind. We will be upgrading out tech in approximately two yrs. Until then, what do I do to measure and improve on single contact resolution? Back to top Display posts from previous: All Posts1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year Oldest FirstNewest First         Call Center Forum Forum Index -> Single Call Resolve All times are GMT Page 1 of 1   Jump to: Select a forum Call Centre Services----------------Telemarketing ServicesOutbound Call CentreInbound Call CentreLead GenerationCustomer Service Call CentrePhone SalesTelesales BPO----------------Data Related BPO ProjectsAccounting/Billing ProjectsMedical Transcription Call Center Software----------------Business Intelligence /Data MiningSales Force AutomationKnowledge Management Solution Web Enabled Call Center----------------Chat SolutionE-Mail Management Solution Voice Enabled Call Center----------------IVR SoftwarePredictive DialerCTI Solution Call Center Hardware----------------EPABX Call Center Manager's Forum----------------Value Creation in Call CenterSingle Call ResolveHR Policies in Call CenterBuilding Customer Satisfaction and Loyalty General----------------Know About Me  You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum Call Center Directory Powered by phpBB © 2001, 2005 phpBB Group

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