Call Center Forum Discuss Outsourcing here!    FAQ   Search   Memberlist   Usergroups   Register  profiling the internet representative          Call Center Forum Forum Index -> Chat Solution View previous topic :: View next topic   Author Message Greg Taylor Guest Posted: Tue Nov 09, 2004 8:28 am    Post subject: profiling the internet representative I am in the process of starting an ecommerce site that will be live chat enabled and also doing the bulk of the back room work. I am trying to retro-fit existing reps into the role of handling email and live chat. I am trying to put together a rep rpofile for this new position and have not found any resources for this. Please help with any advice you can!!!! Back to top Display posts from previous: All Posts1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year Oldest FirstNewest First         Call Center Forum Forum Index -> Chat Solution All times are GMT Page 1 of 1   Jump to: Select a forum Call Centre Services----------------Telemarketing ServicesOutbound Call CentreInbound Call CentreLead GenerationCustomer Service Call CentrePhone SalesTelesales BPO----------------Data Related BPO ProjectsAccounting/Billing ProjectsMedical Transcription Call Center Software----------------Business Intelligence /Data MiningSales Force AutomationKnowledge Management Solution Web Enabled Call Center----------------Chat SolutionE-Mail Management Solution Voice Enabled Call Center----------------IVR SoftwarePredictive DialerCTI Solution Call Center Hardware----------------EPABX Call Center Manager's Forum----------------Value Creation in Call CenterSingle Call ResolveHR Policies in Call CenterBuilding Customer Satisfaction and Loyalty General----------------Know About Me  You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum Call Center Directory Powered by phpBB © 2001, 2005 phpBB Group

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