Call Center Forum Discuss Outsourcing here!    FAQ   Search   Memberlist   Usergroups   Register  Automated Options/ivr          Call Center Forum Forum Index -> CTI Solution View previous topic :: View next topic   Author Message Paul Bradley Guest Posted: Thu Nov 04, 2004 12:20 pm    Post subject: Automated Options/ivr I currently work within a 200+ strong financial call centre servicing new and existing customer accounts. We have managed to keep our IVR options down to a absolute minimum to ensure our customers speak to a human being as soon as is possible. However we are constantly looking to improve our service either through reviewing current processes or introducing new technologies. I would appreciate any advice/experiences on any new technologies, which have worked well in similar call centres i.e. Computer Telephony Integration (CTI), Answerphone, Voice Recognition & Voice Processing. In addition any statistics or survey results which have been conducted in relation to these areas would be greatly appreciated. Back to top Display posts from previous: All Posts1 Day7 Days2 Weeks1 Month3 Months6 Months1 Year Oldest FirstNewest First         Call Center Forum Forum Index -> CTI Solution All times are GMT Page 1 of 1   Jump to: Select a forum Call Centre Services----------------Telemarketing ServicesOutbound Call CentreInbound Call CentreLead GenerationCustomer Service Call CentrePhone SalesTelesales BPO----------------Data Related BPO ProjectsAccounting/Billing ProjectsMedical Transcription Call Center Software----------------Business Intelligence /Data MiningSales Force AutomationKnowledge Management Solution Web Enabled Call Center----------------Chat SolutionE-Mail Management Solution Voice Enabled Call Center----------------IVR SoftwarePredictive DialerCTI Solution Call Center Hardware----------------EPABX Call Center Manager's Forum----------------Value Creation in Call CenterSingle Call ResolveHR Policies in Call CenterBuilding Customer Satisfaction and Loyalty General----------------Know About Me  You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum Call Center Directory Powered by phpBB © 2001, 2005 phpBB Group

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