Call Center Forum

Chan · Guest

I just join in Call center and notive that our center is facing high turnover.

Is this the norm in call center? Anyone there can advise on this?

Thanks.

david_filwood · Joined: 28 Oct 2004 Posts: 5

While Almost Everyone can use a Telephone, Not Everyone is Cut Out to Work Successfully as a Call Center Agent.

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Principal
TeleSoft Systems
604-986-4116
david_filwood@telesoftsystems.ca
www.telesoftsystems.ca

Rishab · Joined: 07 Oct 2006 Posts: 3 Location: Chennai

There could various reasons for employees changing call fcentre jobs. Apart from higher salaries offered in other call centres the other main reason for an employee changing his/her job is because of being harassed eventhough he/she performs really well at work. Here's an instance that took place at a highly reputed call centre in Chennai.
These days there has been cases of harrassment prevailing on the work floor in the call centre. A reputed call centre Slash Support(T.Nagar Branch), Chennai. India, has cases where an employee using the camera phone takes images & videos of other employees without their knowloedge/consent & displays the same images to other employees. No matter if it is a big or a small call centre, there are people speaking filthy & false things about the personal & professional life of an employee no matter how well behaved the employee is. This affects the employee's mental states & disables him/her from doing their best at work. This is mainly done out of jealousy since the employee achives a target in a short span of time, which no other employee has achieved. If these pranks continues to prevail in the indian call centre industry, then a few people working in the call centre industry would be disturbed not by american's profanity over the phone, but instead they would be mentaly disturbed by the pranks played by their employees.

callcentercafe · Joined: 10 Apr 2007 Posts: 5 Location: Dallas, TX

I have been in the call center industry for years and I always see the same thing. Unmotivated employees. Management needs to spend more time motivating and providing incentive for employees to reach new perofrmance levels.

This can be accomplished by running contest and competition within their teams.

Do this with Call Center Games => http://www.callcentergames.com