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by RahulSharma
Tue Aug 18, 2015 11:09 am
Forum: Customer Service Call Centre
Topic: Strategies used to Reduce Attrition in Call Centers
Replies: 3
Views: 2810

Re: Strategies used to Reduce Attrition in Call Centers

Agent attrition is a serious cause of concern in call center industry. It impacts call center organizations of all sizes. To reduce attrition in call centers, human resources should take the following preemptive measures. • Organize regular training programs • Set up clear communication channels • C...
by RahulSharma
Tue Aug 18, 2015 5:17 am
Forum: Customer Service Call Centre
Topic: Benefits of Phone Answering Services
Replies: 7
Views: 3367

Re: Benefits of Phone Answering Services

Automated Phone answering service is highly beneficial for businesses as it can cut down human resource costs significantly without affecting the customer experience. An automatic phone answering machine is an ideal solution in an inbound call center to handle the massive number of calls they receiv...
by RahulSharma
Tue Aug 18, 2015 5:16 am
Forum: Telemarketing Services
Topic: Advantage of Telemarketing Services
Replies: 1
Views: 2688

Re: Advantage of Telemarketing Services

Telemarketing is an effective marketing tool that can drive better results for businesses. Benefits of using telemarketing services are: • It is an economical way to promote your product/ service directly • You can reach out your targeted audience without any geographical constraints • Companies can...
by RahulSharma
Mon Aug 17, 2015 12:30 pm
Forum: Customer Service Call Centre
Topic: Successful offshore contact center
Replies: 1
Views: 1788

Re: Successful offshore contact center

Here are a few tips to successfully manage an offshore contact center:
.
• Monitoring service quality effectively
• Use of latest technology tools
• Transparent Feedback mechanism between client and agents
• Motivating workforce with regular trainings and promotions
by RahulSharma
Mon Aug 17, 2015 12:19 pm
Forum: Customer Service Call Centre
Topic: Cross sell in the call center
Replies: 1
Views: 1709

Re: Cross sell in the call center

Cross-selling is not easy. It is a skill acquired by agents after years of experience. Here are a few quick tips on how to cross sell in a call center • Deep knowledge about your product or service • Understand customer needs • Explain the benefits of your product or service and how it can help sati...
by RahulSharma
Mon Aug 17, 2015 11:34 am
Forum: Chat Solution
Topic: Live chat support software tools for websites
Replies: 2
Views: 5174

Re: Live chat support software tools for websites

List of some famous live chat support software tools are:

• 1CLICK
• Anytalk
• Customericare
• LiveChat
• Livezilla
• Olark
• ProvideSupport
by RahulSharma
Mon Aug 17, 2015 11:16 am
Forum: Outbound Call Centre
Topic: Call center use to make outbound calls
Replies: 1
Views: 2965

Re: Call center use to make outbound calls

There are multiple software and technology systems that call centers use to make outbound calls. Some leading technologies are
• Automatic call distributors/ dialers
• IVR systems
• Call center VoIP software
• Computer telephony integration
by RahulSharma
Mon Aug 17, 2015 11:03 am
Forum: Customer Service Call Centre
Topic: Customer service statistics for Call Center
Replies: 1
Views: 1803

Re: Customer service statistics for Call Center

There are various customer service statistics used by called centers to measure the effectiveness of their call centers. Some of the popular ones are time-to-answer; Average call handle time; Talk time; Idle time; and non-production time
by RahulSharma
Mon Aug 17, 2015 10:50 am
Forum: Telemarketing Services
Topic: Increase Telemarketing Sales
Replies: 5
Views: 5560

Re: Increase Telemarketing Sales

Here are a few tips to increase sales through telemarketing efforts:

• Define your target audience
• Possess good knowledge of your product or service
• Understand customer pain points
• Explain the benefits of your product or service
• Build brand awareness
• Follow up with the customer
by RahulSharma
Mon Aug 17, 2015 10:32 am
Forum: Customer Service Call Centre
Topic: Technology for call center
Replies: 2
Views: 2664

Re: Technology for call center

Most of the call centers keep themselves abreast of the latest technology to deliver unmatched support services to businesses and make their business operations more streamlined. There is a plethora of sophisticated technology available to run a call center seamlessly. Given below are some must-have...
by RahulSharma
Mon Aug 17, 2015 10:11 am
Forum: Customer Service Call Centre
Topic: Improve effectiveness of agents
Replies: 1
Views: 1552

Re: Improve effectiveness of agents

Some measures to improve the effectiveness of a call center agent:

• Identify underlying performance issues
• Develop an action plan
• Communicate with call center agent
• Provide consistent feedback and reinforcement
• Govern and track improvements
by RahulSharma
Mon Aug 17, 2015 10:01 am
Forum: Customer Service Call Centre
Topic: Monitoring Call center agents
Replies: 1
Views: 1287

Re: Monitoring Call center agents

It is important to ensure that the contact center and customer care representatives are operating efficiently and delivering huge customer satisfaction in order to improve return on investment. By monitoring the calls, companies can: • Track agent performance • Make clear and measurable goals for em...
by RahulSharma
Mon Aug 17, 2015 9:49 am
Forum: Customer Service Call Centre
Topic: Importance of call center services for corporate
Replies: 1
Views: 1490

Re: Importance of call center services for corporate

Call center help companies to improve their customer experience which leads to improved profitability. Call centers also help businesses in boosting effectiveness, reducing costs, deliver speedy customer support services, minimal upfront capital costs amongst others
by RahulSharma
Mon Aug 17, 2015 9:27 am
Forum: Customer Service Call Centre
Topic: Future of call center
Replies: 1
Views: 1634

Re: Future of call center

The future of the call center industry is comprised of the following predictions: • The call center will become a relationship hub • Web chat will be the biggest growing channel • Contact center will move into the cloud • Mobile customer care will emerged as a standard practice • The evolution of tr...
by RahulSharma
Mon Aug 17, 2015 9:07 am
Forum: Customer Service Call Centre
Topic: contact center Vs call center
Replies: 1
Views: 1353

Re: contact center Vs call center

The major difference between a call center and a contact center is that a call center is focused on incoming and outgoing voice calls only, while a contact center provides other web enabled technologies like email, live chats, etc. In today’s business environment, the difference between the two have...

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