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by hgroman
Wed Nov 03, 2010 11:51 pm
Forum: Single Call Resolve
Topic: First Call Resolution - Free Snapshot Report
Replies: 0
Views: 18369

First Call Resolution - Free Snapshot Report

If you are looking for a quick and easy snapshot of the first call resolution rate for your center check http://www.primas.net/fcr There is an instructional video at http://www.primas.net/FCR/Video/Free_FCR_Report_Instructional_Video.html where you can see how to download, install and configure the ...

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