Call Center Forum Discuss Outsourcing here!    FAQ   Search   Memberlist   Usergroups   Register  The time now is Thu Jul 24, 2008 3:47 pm Call Center Forum Forum Index View unanswered posts  Forum   Topics   Posts   Last Post  Call Centre Services   Telemarketing Services Telemarketing services make or receive large numbers of calls on a company's behalf. These services can be a cost-effective alternative to creating an in-house telemarketing group. Telemarketing services can be broken into two major categories: inbound and outbound. Moderators bpo, moderator 752 1293 Thu Jul 24, 2008 11:52 am kcsbpo2007 Outbound Call Centre An outbound call center is a common tool businesses employ to conduct telemarketing projects. Telemarketing has become a very big part of businesses that want to be successful. It allows companies to gain a better understanding of what their customers want in a product. Moderators bpo, moderator 912 1696 Wed Jul 23, 2008 4:32 pm SYNCRONISERS Inbound Call Centre An inbound call center is a separate office where companies will receive calls from their customers. These phones calls usually deal with problems or questions that a customer may have about an item or service that they have just purchased. Sometimes the callers are willing to be patient, while other times they are not in a good mood. Moderators bpo, moderator 492 1039 Wed Jul 23, 2008 4:34 pm SYNCRONISERS Lead Generation Lead generation is a way of using the technology of today to give you a great advantage over the competition. The dream of most businesspeople is to be able to have hot leads sent right to them every minute of the day. This dream can easily become a reality when you use lead generation as a business technique. Moderators bpo, moderator 411 668 Wed Jul 23, 2008 4:36 pm SYNCRONISERS Customer Service Call Centre A customer service call center is usually the place that answers your call when you dial the number on the back of a product that you just purchased when you need assistance with something. The people who answer these phones can often be very useful to the customer and provide them with the information that they need. It is often the first place where distraught customers turn. Moderators bpo, moderator 278 344 Wed Jul 23, 2008 4:38 pm SYNCRONISERS Phone Sales Phone sales have been something that companies have used for several years. It is a good way of getting a hold of people who could represent possible sales. By getting in touch with a potential client and talking to him or her about your product over the phone, you can help the person realize why he or she should purchase from you. Moderators bpo, moderator 180 210 Wed Jul 23, 2008 4:39 pm SYNCRONISERS Telesales Telesales has proven to be an excellent way to locate the leads on which businesses thrive. In order to generate leads, a business must make hundreds of phone calls to potential clients. Depending on how these clients react to an initial round of questioning, salespeople may or may not try to pursue a sale. Moderators bpo, moderator 214 291 Wed Jul 23, 2008 4:40 pm SYNCRONISERS BPO   Data Related BPO Projects BPO is one of the components of the global outsourcing industry. Research firm Gartner estimates this market to reach $298.5 billion this year as 90% of all North American organizations today outsource at least one of their business functions to a third-party provider. Unlike before, outsourcing these days is done mostly offshore in countries like India and the Philippines. Moderators bpo, moderator 1956 2161 Wed Jul 23, 2008 4:40 pm SYNCRONISERS Accounting/Billing Projects Accounting for projects within a company and between companies in an organization may require only basic cost or revenue tracking and comparative reporting (actual vs. budget). On the other hand, project accounting for external clients, especially government, defense or aerospace clients, demands much more rigorous project accounting controls and reporting Moderators bpo, moderator 160 207 Wed Jul 23, 2008 4:41 pm SYNCRONISERS Medical Transcription Medical transcription is a method of producing one of the many vital documents that become a part of the permanent record of every patient. It does not matter if a patient is seen in a clinic or admitted to a hospital. Every physician treating the patient must document everything done in the course of treatment. Accurate record keeping is an absolute necessity for future reference and to meet the stringent requirements of insurance companies and government regulations Moderators bpo, moderator 277 316 Wed Jul 23, 2008 4:41 pm SYNCRONISERS Call Center Software   Business Intelligence /Data Mining Forum for issues related to BI/ Data mining. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase BI/Data mining solutions. Moderators bpo, moderator 563 663 Thu Jul 24, 2008 11:49 am tJZggDXsdcwEr Sales Force Automation Forum for issues related to SFA solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase SFA solutions. Moderators bpo, moderator 85 102 Sat Jul 12, 2008 2:53 pm WiplillTesBusviagra Knowledge Management Solution Forum for issues related to Knowledge Management solution Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase KM solutions. Moderators bpo, moderator 191 202 Tue Jul 15, 2008 6:46 am ptj_ad Web Enabled Call Center   Chat Solution Forum for issues related to Web based Chat solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Chat solutions. Moderators bpo, moderator 48 61 Sat Jul 12, 2008 2:54 pm WiplillTesBusviagra E-Mail Management Solution Forum for issues related to e-mail Management solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase e-mail management solutions. Moderators bpo, moderator 99 284 Tue Jul 22, 2008 1:50 pm jarod666 Voice Enabled Call Center   IVR Software Forum for issues related to Interactive Voice Response Systems. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to Sell/Purchase IVR software. Moderators bpo, moderator 109 435 Sat Jul 12, 2008 2:55 pm WiplillTesBusviagra Predictive Dialer Forum for issues related to Predictive Dialers. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Predictive Dialer Moderators bpo, moderator 133 483 Mon Jul 21, 2008 1:56 pm incodo CTI Solution Forum for issues related to CTI. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase CTI solutions. Moderators bpo, moderator 51 61 Tue Jul 22, 2008 1:50 pm jarod666 Call Center Hardware   EPABX Discussion about all the available PBX in Market .Their cost and features etc Moderators bpo, moderator 147 368 Sat Jul 12, 2008 2:56 pm WiplillTesBusviagra Call Center Manager's Forum   Value Creation in Call Center Call Centers are failing because they aren’t adding value to the Business Model. What are they ways that could save call centers life and profitability. Moderators bpo, moderator 208 486 Mon Jul 21, 2008 1:57 am meanne2007 Single Call Resolve Is it a single most important key challenge to improving Customer Satisfaction? How can you improve productivity and improve customer satisfaction by focusing on this issue Moderators bpo, moderator 58 69 Sat Jul 12, 2008 2:56 pm WiplillTesBusviagra HR Policies in Call Center Increasing attrition rate is a cause of worry for all the Managers. What policies should be introduced to retain the best people? Moderators bpo, moderator 308 364 Sat Jul 12, 2008 2:57 pm WiplillTesBusviagra Building Customer Satisfaction and Loyalty In this section, discover the building blocks for forging a strong customer foundation; one leading to highly satisfied customers and, ultimately, customer loyalty. Uncover the impact that emotions and customer behavior can have on the bottom line of your business. Also included in this section is discussion on the internal customer – employees. Moderators bpo, moderator 10 13 Wed Apr 16, 2008 11:22 pm jonkse1 General   Know About Me Discussions about people who work in Call Centre all over the world. Moderators bpo, moderator 57 93 Wed Jul 16, 2008 5:39 pm MinuteHub All times are GMT Who is Online Our users have posted a total of 11909 articles We have 21981 registered users The newest registered user is kn65.ru In total there are 8 users online :: 0 Registered, 0 Hidden and 8 Guests   [ Administrator ]   [ Moderator ] Most users ever online was 212 on Tue Sep 27, 2005 6:25 am Registered Users: None This data is based on users active over the past five minutes Log in Username:    Password:      Log me on automatically each visit     New posts    No new posts    Forum is locked Call Center Directory Powered by phpBB © 2001, 2005 phpBB Group

Life Insurance * Wedding Invitations