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  • Telemarketing Services
    Telemarketing services make or receive large numbers of calls on a company's behalf. These services can be a cost-effective alternative to creating an in-house telemarketing group. Telemarketing services can be broken into two major categories: inbound and outbound.

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    1609 Topics
    2808 Posts
    Last post by fakess View the latest post
    Wed Feb 01, 2012 9:21 am
  • Outbound Call Centre
    An outbound call center is a common tool businesses employ to conduct telemarketing projects. Telemarketing has become a very big part of businesses that want to be successful. It allows companies to gain a better understanding of what their customers want in a product.

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    1902 Topics
    3220 Posts
    Last post by Affobfurl View the latest post
    Sat Feb 04, 2012 3:00 pm
  • Inbound Call Centre
    An inbound call center is a separate office where companies will receive calls from their customers. These phones calls usually deal with problems or questions that a customer may have about an item or service that they have just purchased. Sometimes the callers are willing to be patient, while other times they are not in a good mood.

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    999 Topics
    1941 Posts
    Last post by Affobfurl View the latest post
    Sat Feb 04, 2012 3:02 pm
  • Lead Generation
    Lead generation is a way of using the technology of today to give you a great advantage over the competition. The dream of most businesspeople is to be able to have hot leads sent right to them every minute of the day. This dream can easily become a reality when you use lead generation as a business technique.

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    891 Topics
    1438 Posts
    Last post by AgoneeTexpli View the latest post
    Fri Feb 03, 2012 2:37 pm
  • Customer Service Call Centre
    A customer service call center is usually the place that answers your call when you dial the number on the back of a product that you just purchased when you need assistance with something. The people who answer these phones can often be very useful to the customer and provide them with the information that they need. It is often the first place where distraught customers turn.

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    634 Topics
    916 Posts
    Last post by fakess View the latest post
    Wed Feb 01, 2012 9:22 am
  • Phone Sales
    Phone sales have been something that companies have used for several years. It is a good way of getting a hold of people who could represent possible sales. By getting in touch with a potential client and talking to him or her about your product over the phone, you can help the person realize why he or she should purchase from you.

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    532 Topics
    717 Posts
    Last post by Affobfurl View the latest post
    Sat Feb 04, 2012 3:06 pm
  • Telesales
    Telesales has proven to be an excellent way to locate the leads on which businesses thrive. In order to generate leads, a business must make hundreds of phone calls to potential clients. Depending on how these clients react to an initial round of questioning, salespeople may or may not try to pursue a sale.

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    536 Topics
    746 Posts
    Last post by fakess View the latest post
    Wed Feb 01, 2012 9:24 am
  • BPO
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  • Data Related BPO Projects
    BPO is one of the components of the global outsourcing industry. Research firm Gartner estimates this market to reach $298.5 billion this year as 90% of all North American organizations today outsource at least one of their business functions to a third-party provider. Unlike before, outsourcing these days is done mostly offshore in countries like India and the Philippines.
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    1207 Topics
    1446 Posts
    Last post by fakess View the latest post
    Wed Feb 01, 2012 9:25 am
  • Accounting/Billing Projects
    Accounting for projects within a company and between companies in an organization may require only basic cost or revenue tracking and comparative reporting (actual vs. budget). On the other hand, project accounting for external clients, especially government, defense or aerospace clients, demands much more rigorous project accounting controls and reporting
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    334 Topics
    469 Posts
    Last post by raghubodi View the latest post
    Fri Feb 03, 2012 7:15 am
  • Medical Transcription
    Medical transcription is a method of producing one of the many vital documents that become a part of the permanent record of every patient. It does not matter if a patient is seen in a clinic or admitted to a hospital. Every physician treating the patient must document everything done in the course of treatment. Accurate record keeping is an absolute necessity for future reference and to meet the stringent requirements of insurance companies and government regulations

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    250 Topics
    402 Posts
    Last post by fakess View the latest post
    Wed Feb 01, 2012 9:26 am
  • Business Intelligence /Data Mining
    Forum for issues related to BI/ Data mining. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase BI/Data mining solutions.
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    310 Topics
    378 Posts
    Last post by AgoneeTexdei View the latest post
    Sat Feb 04, 2012 10:06 am
  • Sales Force Automation
    Forum for issues related to SFA solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase SFA solutions.
    Moderator: moderator
    338 Topics
    398 Posts
    Last post by fakess View the latest post
    Wed Feb 01, 2012 9:47 am
  • Knowledge Management Solution
    Forum for issues related to Knowledge Management solution Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase KM solutions.
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    425 Topics
    508 Posts
    Last post by bovokzoy View the latest post
    Fri Feb 03, 2012 8:56 pm
  • Chat Solution
    Forum for issues related to Web based Chat solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Chat solutions.

    Moderator: moderator
    291 Topics
    384 Posts
    Last post by fakess View the latest post
    Wed Feb 01, 2012 9:51 am
  • E-Mail Management Solution
    Forum for issues related to e-mail Management solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase e-mail management solutions.
    Moderator: moderator
    324 Topics
    558 Posts
    Last post by jorgea View the latest post
    Thu Feb 02, 2012 2:16 am
  • IVR Software
    Forum for issues related to Interactive Voice Response Systems. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services
    required to Sell/Purchase IVR software.

    Moderator: moderator
    360 Topics
    731 Posts
    Last post by AgoneeTexggm View the latest post
    Fri Feb 03, 2012 11:27 pm
  • Predictive Dialer
    Forum for issues related to Predictive Dialers. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Predictive Dialer
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    414 Topics
    839 Posts
    Last post by fakess View the latest post
    Wed Feb 01, 2012 10:38 am
  • CTI Solution
    Forum for issues related to CTI. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase CTI solutions.
    Moderator: moderator
    250 Topics
    282 Posts
    Last post by fakess View the latest post
    Wed Feb 01, 2012 9:53 am
  • EPABX
    Discussion about all the available PBX in Market .Their cost and features etc
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    304 Topics
    550 Posts
    Last post by UsefVosEfob View the latest post
    Fri Jan 20, 2012 3:42 pm
  • Value Creation in Call Center
    Call Centers are failing because they aren’t adding value to the Business Model. What are they ways that could save call centers life and profitability.
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    395 Topics
    719 Posts
    Last post by Plalleyhave View the latest post
    Sun Jan 22, 2012 3:18 pm
  • Single Call Resolve
    Is it a single most important key challenge to improving Customer Satisfaction? How can you improve productivity and improve customer satisfaction by focusing on this issue
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    163 Topics
    208 Posts
    Last post by mizzikw View the latest post
    Fri Jan 27, 2012 7:13 am
  • HR Policies in Call Center
    Increasing attrition rate is a cause of worry for all the Managers. What policies should be introduced to retain the best people?
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    144 Topics
    188 Posts
    Last post by raghubodi View the latest post
    Fri Feb 03, 2012 8:34 am
  • Building Customer Satisfaction and Loyalty
    In this section, discover the building blocks for forging a strong customer foundation; one leading to highly satisfied customers and, ultimately, customer loyalty. Uncover the impact that emotions and customer behavior can have on the bottom line of your business. Also included in this section is discussion on the internal customer – employees.
    Moderator: moderator
    126 Topics
    167 Posts
    Last post by rfisher90 View the latest post
    Mon Jan 30, 2012 6:56 am
  • Know About Me
    Discussions about people who work in Call Centre all over the world.
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    2169 Topics
    3258 Posts
    Last post by Affobfurl View the latest post
    Sat Feb 04, 2012 3:10 pm

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