Call Center Forum

Telemarketing Services
Telemarketing services make or receive large numbers of calls on a company's behalf. These services can be a cost-effective alternative to creating an in-house telemarketing group. Telemarketing services can be broken into two major categories: inbound and outbound.

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Inbound Call Centre
An inbound call center is a separate office where companies will receive calls from their customers. These phones calls usually deal with problems or questions that a customer may have about an item or service that they have just purchased. Sometimes the callers are willing to be patient, while other times they are not in a good mood.

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Lead Generation
Lead generation is a way of using the technology of today to give you a great advantage over the competition. The dream of most businesspeople is to be able to have hot leads sent right to them every minute of the day. This dream can easily become a reality when you use lead generation as a business technique.

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Customer Service Call Centre
A customer service call center is usually the place that answers your call when you dial the number on the back of a product that you just purchased when you need assistance with something. The people who answer these phones can often be very useful to the customer and provide them with the information that they need. It is often the first place where distraught customers turn.

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Phone Sales
Phone sales have been something that companies have used for several years. It is a good way of getting a hold of people who could represent possible sales. By getting in touch with a potential client and talking to him or her about your product over the phone, you can help the person realize why he or she should purchase from you.

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Telesales
Telesales has proven to be an excellent way to locate the leads on which businesses thrive. In order to generate leads, a business must make hundreds of phone calls to potential clients. Depending on how these clients react to an initial round of questioning, salespeople may or may not try to pursue a sale.

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Accounting/Billing Projects
Accounting for projects within a company and between companies in an organization may require only basic cost or revenue tracking and comparative reporting (actual vs. budget). On the other hand, project accounting for external clients, especially government, defense or aerospace clients, demands much more rigorous project accounting controls and reporting
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Medical Transcription
Medical transcription is a method of producing one of the many vital documents that become a part of the permanent record of every patient. It does not matter if a patient is seen in a clinic or admitted to a hospital. Every physician treating the patient must document everything done in the course of treatment. Accurate record keeping is an absolute necessity for future reference and to meet the stringent requirements of insurance companies and government regulations

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Business Intelligence /Data Mining
Forum for issues related to BI/ Data mining. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase BI/Data mining solutions.
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Sales Force Automation
Forum for issues related to SFA solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase SFA solutions.
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Knowledge Management Solution
Forum for issues related to Knowledge Management solution Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase KM solutions.
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Chat Solution
Forum for issues related to Web based Chat solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Chat solutions.

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E-Mail Management Solution
Forum for issues related to e-mail Management solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase e-mail management solutions.
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IVR Software
Forum for issues related to Interactive Voice Response Systems. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services
required to Sell/Purchase IVR software.

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Predictive Dialer
Forum for issues related to Predictive Dialers. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Predictive Dialer
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CTI Solution
Forum for issues related to CTI. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase CTI solutions.
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EPABX
Discussion about all the available PBX in Market .Their cost and features etc
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Value Creation in Call Center
Call Centers are failing because they aren’t adding value to the Business Model. What are they ways that could save call centers life and profitability.
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Single Call Resolve
Is it a single most important key challenge to improving Customer Satisfaction? How can you improve productivity and improve customer satisfaction by focusing on this issue
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HR Policies in Call Center
Increasing attrition rate is a cause of worry for all the Managers. What policies should be introduced to retain the best people?
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Building Customer Satisfaction and Loyalty
In this section, discover the building blocks for forging a strong customer foundation; one leading to highly satisfied customers and, ultimately, customer loyalty. Uncover the impact that emotions and customer behavior can have on the bottom line of your business. Also included in this section is discussion on the internal customer – employees.
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Outbound Call Centre
An outbound call center is a common tool businesses employ to conduct telemarketing projects. Telemarketing has become a very big part of businesses that want to be successful. It allows companies to gain a better understanding of what their customers want in a product.
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