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  • Telemarketing Services
    Telemarketing services make or receive large numbers of calls on a company's behalf. These services can be a cost-effective alternative to creating an in-house telemarketing group. Telemarketing services can be broken into two major categories: inbound and outbound.

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    945 Topics
    1638 Posts
    Last post by hbsconnection View the latest post
    Mon Aug 30, 2010 4:42 am
  • Outbound Call Centre
    An outbound call center is a common tool businesses employ to conduct telemarketing projects. Telemarketing has become a very big part of businesses that want to be successful. It allows companies to gain a better understanding of what their customers want in a product.

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    1166 Topics
    2024 Posts
    Last post by hbsconnection View the latest post
    Wed Aug 11, 2010 10:45 am
  • Inbound Call Centre
    An inbound call center is a separate office where companies will receive calls from their customers. These phones calls usually deal with problems or questions that a customer may have about an item or service that they have just purchased. Sometimes the callers are willing to be patient, while other times they are not in a good mood.

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    577 Topics
    1184 Posts
    Last post by onlinegames988 View the latest post
    Mon Jul 26, 2010 4:05 pm
  • Lead Generation
    Lead generation is a way of using the technology of today to give you a great advantage over the competition. The dream of most businesspeople is to be able to have hot leads sent right to them every minute of the day. This dream can easily become a reality when you use lead generation as a business technique.

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    478 Topics
    767 Posts
    Last post by imindtech View the latest post
    Sat Jul 24, 2010 7:44 pm
  • Customer Service Call Centre
    A customer service call center is usually the place that answers your call when you dial the number on the back of a product that you just purchased when you need assistance with something. The people who answer these phones can often be very useful to the customer and provide them with the information that they need. It is often the first place where distraught customers turn.

    Moderator: moderator
    292 Topics
    379 Posts
    Last post by linuxbrain View the latest post
    Mon Jul 26, 2010 8:50 pm
  • Phone Sales
    Phone sales have been something that companies have used for several years. It is a good way of getting a hold of people who could represent possible sales. By getting in touch with a potential client and talking to him or her about your product over the phone, you can help the person realize why he or she should purchase from you.

    Moderator: moderator
    221 Topics
    264 Posts
    Last post by imindtech View the latest post
    Sat Jul 24, 2010 7:43 pm
  • Telesales
    Telesales has proven to be an excellent way to locate the leads on which businesses thrive. In order to generate leads, a business must make hundreds of phone calls to potential clients. Depending on how these clients react to an initial round of questioning, salespeople may or may not try to pursue a sale.

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    270 Topics
    358 Posts
    Last post by richjanitorev View the latest post
    Tue Jul 20, 2010 8:08 pm
  • BPO
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  • Data Related BPO Projects
    BPO is one of the components of the global outsourcing industry. Research firm Gartner estimates this market to reach $298.5 billion this year as 90% of all North American organizations today outsource at least one of their business functions to a third-party provider. Unlike before, outsourcing these days is done mostly offshore in countries like India and the Philippines.
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    877 Topics
    1000 Posts
    Last post by 98jacky View the latest post
    Wed Jul 14, 2010 6:27 am
  • Accounting/Billing Projects
    Accounting for projects within a company and between companies in an organization may require only basic cost or revenue tracking and comparative reporting (actual vs. budget). On the other hand, project accounting for external clients, especially government, defense or aerospace clients, demands much more rigorous project accounting controls and reporting
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    117 Topics
    164 Posts
    Last post by 98jacky View the latest post
    Wed Jul 14, 2010 6:28 am
  • Medical Transcription
    Medical transcription is a method of producing one of the many vital documents that become a part of the permanent record of every patient. It does not matter if a patient is seen in a clinic or admitted to a hospital. Every physician treating the patient must document everything done in the course of treatment. Accurate record keeping is an absolute necessity for future reference and to meet the stringent requirements of insurance companies and government regulations

    Moderator: moderator
    135 Topics
    176 Posts
    Last post by 98jacky View the latest post
    Wed Jul 14, 2010 6:29 am
  • Business Intelligence /Data Mining
    Forum for issues related to BI/ Data mining. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase BI/Data mining solutions.
    Moderator: moderator
    20 Topics
    26 Posts
    Last post by richjanitorev View the latest post
    Tue Jul 20, 2010 8:09 pm
  • Sales Force Automation
    Forum for issues related to SFA solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase SFA solutions.
    Moderator: moderator
    90 Topics
    109 Posts
    Last post by rlabutis View the latest post
    Sat Jul 17, 2010 3:12 am
  • Knowledge Management Solution
    Forum for issues related to Knowledge Management solution Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase KM solutions.
    Moderator: moderator
    194 Topics
    206 Posts
    Last post by 98jacky View the latest post
    Wed Jul 14, 2010 6:34 am
  • Chat Solution
    Forum for issues related to Web based Chat solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Chat solutions.

    Moderator: moderator
    64 Topics
    82 Posts
    Last post by onlinegames988 View the latest post
    Sat Jul 17, 2010 8:01 pm
  • E-Mail Management Solution
    Forum for issues related to e-mail Management solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase e-mail management solutions.
    Moderator: moderator
    105 Topics
    289 Posts
    Last post by 98jacky View the latest post
    Wed Jul 14, 2010 6:38 am
  • IVR Software
    Forum for issues related to Interactive Voice Response Systems. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services
    required to Sell/Purchase IVR software.

    Moderator: moderator
    124 Topics
    454 Posts
    Last post by 98jacky View the latest post
    Wed Jul 14, 2010 6:42 am
  • Predictive Dialer
    Forum for issues related to Predictive Dialers. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Predictive Dialer
    Moderator: moderator
    172 Topics
    548 Posts
    Last post by 98jacky View the latest post
    Wed Jul 14, 2010 6:40 am
  • CTI Solution
    Forum for issues related to CTI. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase CTI solutions.
    Moderator: moderator
    61 Topics
    71 Posts
    Last post by 98jacky View the latest post
    Wed Jul 14, 2010 6:45 am
  • EPABX
    Discussion about all the available PBX in Market .Their cost and features etc
    Moderator: moderator
    144 Topics
    363 Posts
    Last post by 98jacky View the latest post
    Wed Jul 14, 2010 6:47 am
  • Value Creation in Call Center
    Call Centers are failing because they aren’t adding value to the Business Model. What are they ways that could save call centers life and profitability.
    Moderator: moderator
    217 Topics
    502 Posts
    Last post by onlinegames988 View the latest post
    Sat Jul 24, 2010 1:59 am
  • Single Call Resolve
    Is it a single most important key challenge to improving Customer Satisfaction? How can you improve productivity and improve customer satisfaction by focusing on this issue
    Moderator: moderator
    8 Topics
    8 Posts
    Last post by cleel2i0e View the latest post
    Sun Jul 25, 2010 3:04 pm
  • HR Policies in Call Center
    Increasing attrition rate is a cause of worry for all the Managers. What policies should be introduced to retain the best people?
    Moderator: moderator
    8 Topics
    9 Posts
    Last post by 98jacky View the latest post
    Wed Jul 14, 2010 6:50 am
  • Building Customer Satisfaction and Loyalty
    In this section, discover the building blocks for forging a strong customer foundation; one leading to highly satisfied customers and, ultimately, customer loyalty. Uncover the impact that emotions and customer behavior can have on the bottom line of your business. Also included in this section is discussion on the internal customer – employees.
    Moderator: moderator
    9 Topics
    9 Posts
    Last post by 98jacky View the latest post
    Wed Jul 14, 2010 6:52 am
  • Know About Me
    Discussions about people who work in Call Centre all over the world.
    Moderator: moderator
    234 Topics
    267 Posts
    Last post by BoomPiomsnils View the latest post
    Mon Aug 16, 2010 11:52 am

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