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  • Telemarketing Services
    Telemarketing services make or receive large numbers of calls on a company's behalf. These services can be a cost-effective alternative to creating an in-house telemarketing group. Telemarketing services can be broken into two major categories: inbound and outbound.

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    1605 Topics
    2800 Posts
    Last post by ordernow View the latest post
    Wed Jan 25, 2012 12:23 am
  • Outbound Call Centre
    An outbound call center is a common tool businesses employ to conduct telemarketing projects. Telemarketing has become a very big part of businesses that want to be successful. It allows companies to gain a better understanding of what their customers want in a product.

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    1895 Topics
    3208 Posts
    Last post by UsefVosEfob View the latest post
    Fri Jan 27, 2012 12:23 am
  • Inbound Call Centre
    An inbound call center is a separate office where companies will receive calls from their customers. These phones calls usually deal with problems or questions that a customer may have about an item or service that they have just purchased. Sometimes the callers are willing to be patient, while other times they are not in a good mood.

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    995 Topics
    1934 Posts
    Last post by brianbruk View the latest post
    Wed Jan 25, 2012 10:34 am
  • Lead Generation
    Lead generation is a way of using the technology of today to give you a great advantage over the competition. The dream of most businesspeople is to be able to have hot leads sent right to them every minute of the day. This dream can easily become a reality when you use lead generation as a business technique.

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    885 Topics
    1431 Posts
    Last post by UsefVosEfob View the latest post
    Fri Jan 27, 2012 8:13 am
  • Customer Service Call Centre
    A customer service call center is usually the place that answers your call when you dial the number on the back of a product that you just purchased when you need assistance with something. The people who answer these phones can often be very useful to the customer and provide them with the information that they need. It is often the first place where distraught customers turn.

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    629 Topics
    911 Posts
    Last post by happy0611 View the latest post
    Tue Jan 24, 2012 4:23 pm
  • Phone Sales
    Phone sales have been something that companies have used for several years. It is a good way of getting a hold of people who could represent possible sales. By getting in touch with a potential client and talking to him or her about your product over the phone, you can help the person realize why he or she should purchase from you.

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    529 Topics
    711 Posts
    Last post by Plalleyhave View the latest post
    Sun Jan 22, 2012 3:15 pm
  • Telesales
    Telesales has proven to be an excellent way to locate the leads on which businesses thrive. In order to generate leads, a business must make hundreds of phone calls to potential clients. Depending on how these clients react to an initial round of questioning, salespeople may or may not try to pursue a sale.

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    532 Topics
    742 Posts
    Last post by Natashalye View the latest post
    Mon Jan 16, 2012 1:48 am
  • BPO
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  • Data Related BPO Projects
    BPO is one of the components of the global outsourcing industry. Research firm Gartner estimates this market to reach $298.5 billion this year as 90% of all North American organizations today outsource at least one of their business functions to a third-party provider. Unlike before, outsourcing these days is done mostly offshore in countries like India and the Philippines.
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    1206 Topics
    1445 Posts
    Last post by mlzbika View the latest post
    Thu Jan 26, 2012 5:17 am
  • Accounting/Billing Projects
    Accounting for projects within a company and between companies in an organization may require only basic cost or revenue tracking and comparative reporting (actual vs. budget). On the other hand, project accounting for external clients, especially government, defense or aerospace clients, demands much more rigorous project accounting controls and reporting
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    333 Topics
    467 Posts
    Last post by ThodiPainray777 View the latest post
    Fri Jan 27, 2012 7:07 pm
  • Medical Transcription
    Medical transcription is a method of producing one of the many vital documents that become a part of the permanent record of every patient. It does not matter if a patient is seen in a clinic or admitted to a hospital. Every physician treating the patient must document everything done in the course of treatment. Accurate record keeping is an absolute necessity for future reference and to meet the stringent requirements of insurance companies and government regulations

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    249 Topics
    401 Posts
    Last post by transcribe View the latest post
    Mon Jan 23, 2012 6:39 am
  • Business Intelligence /Data Mining
    Forum for issues related to BI/ Data mining. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase BI/Data mining solutions.
    Moderator: moderator
    309 Topics
    376 Posts
    Last post by newphones45 View the latest post
    Mon Jan 23, 2012 3:44 am
  • Sales Force Automation
    Forum for issues related to SFA solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase SFA solutions.
    Moderator: moderator
    337 Topics
    397 Posts
    Last post by ordernow View the latest post
    Wed Jan 25, 2012 12:21 am
  • Knowledge Management Solution
    Forum for issues related to Knowledge Management solution Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase KM solutions.
    Moderator: moderator
    424 Topics
    506 Posts
    Last post by UsefVosEfob View the latest post
    Fri Jan 20, 2012 4:11 am
  • Chat Solution
    Forum for issues related to Web based Chat solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Chat solutions.

    Moderator: moderator
    290 Topics
    383 Posts
    Last post by UsefVosEfob View the latest post
    Wed Jan 25, 2012 3:26 pm
  • E-Mail Management Solution
    Forum for issues related to e-mail Management solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase e-mail management solutions.
    Moderator: moderator
    323 Topics
    556 Posts
    Last post by UsefVosEfob View the latest post
    Fri Jan 27, 2012 5:28 am
  • IVR Software
    Forum for issues related to Interactive Voice Response Systems. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services
    required to Sell/Purchase IVR software.

    Moderator: moderator
    358 Topics
    728 Posts
    Last post by UsefVosEfob View the latest post
    Thu Jan 26, 2012 10:14 am
  • Predictive Dialer
    Forum for issues related to Predictive Dialers. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Predictive Dialer
    Moderator: moderator
    413 Topics
    838 Posts
    Last post by UsefVosEfob View the latest post
    Thu Jan 26, 2012 7:44 am
  • CTI Solution
    Forum for issues related to CTI. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase CTI solutions.
    Moderator: moderator
    249 Topics
    281 Posts
    Last post by UsefVosEfob View the latest post
    Wed Jan 25, 2012 1:03 pm
  • EPABX
    Discussion about all the available PBX in Market .Their cost and features etc
    Moderator: moderator
    304 Topics
    550 Posts
    Last post by UsefVosEfob View the latest post
    Fri Jan 20, 2012 3:42 pm
  • Value Creation in Call Center
    Call Centers are failing because they aren’t adding value to the Business Model. What are they ways that could save call centers life and profitability.
    Moderator: moderator
    395 Topics
    719 Posts
    Last post by Plalleyhave View the latest post
    Sun Jan 22, 2012 3:18 pm
  • Single Call Resolve
    Is it a single most important key challenge to improving Customer Satisfaction? How can you improve productivity and improve customer satisfaction by focusing on this issue
    Moderator: moderator
    163 Topics
    208 Posts
    Last post by mizzikw View the latest post
    Fri Jan 27, 2012 7:13 am
  • HR Policies in Call Center
    Increasing attrition rate is a cause of worry for all the Managers. What policies should be introduced to retain the best people?
    Moderator: moderator
    144 Topics
    187 Posts
    Last post by UsefVosEfob View the latest post
    Sun Jan 15, 2012 1:56 pm
  • Building Customer Satisfaction and Loyalty
    In this section, discover the building blocks for forging a strong customer foundation; one leading to highly satisfied customers and, ultimately, customer loyalty. Uncover the impact that emotions and customer behavior can have on the bottom line of your business. Also included in this section is discussion on the internal customer – employees.
    Moderator: moderator
    126 Topics
    166 Posts
    Last post by rfisher90 View the latest post
    Fri Jan 20, 2012 3:10 am

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