Call Center Forum Discuss Outsourcing here!    FAQ   Search   Memberlist   Usergroups   Register  The time now is Fri May 09, 2008 11:29 pm Call Center Forum Forum Index View unanswered posts  Forum   Topics   Posts   Last Post  Call Centre Services   Telemarketing Services Telemarketing services make or receive large numbers of calls on a company's behalf. These services can be a cost-effective alternative to creating an in-house telemarketing group. Telemarketing services can be broken into two major categories: inbound and outbound. Moderators bpo, moderator 717 1255 Fri May 09, 2008 6:46 pm IndiaNIC Outbound Call Centre An outbound call center is a common tool businesses employ to conduct telemarketing projects. Telemarketing has become a very big part of businesses that want to be successful. It allows companies to gain a better understanding of what their customers want in a product. Moderators bpo, moderator 879 1656 Fri May 09, 2008 6:47 pm IndiaNIC Inbound Call Centre An inbound call center is a separate office where companies will receive calls from their customers. These phones calls usually deal with problems or questions that a customer may have about an item or service that they have just purchased. Sometimes the callers are willing to be patient, while other times they are not in a good mood. Moderators bpo, moderator 474 1008 Fri May 09, 2008 6:48 pm IndiaNIC Lead Generation Lead generation is a way of using the technology of today to give you a great advantage over the competition. The dream of most businesspeople is to be able to have hot leads sent right to them every minute of the day. This dream can easily become a reality when you use lead generation as a business technique. Moderators bpo, moderator 399 648 Fri May 09, 2008 6:48 pm IndiaNIC Customer Service Call Centre A customer service call center is usually the place that answers your call when you dial the number on the back of a product that you just purchased when you need assistance with something. The people who answer these phones can often be very useful to the customer and provide them with the information that they need. It is often the first place where distraught customers turn. Moderators bpo, moderator 269 333 Fri May 09, 2008 6:49 pm IndiaNIC Phone Sales Phone sales have been something that companies have used for several years. It is a good way of getting a hold of people who could represent possible sales. By getting in touch with a potential client and talking to him or her about your product over the phone, you can help the person realize why he or she should purchase from you. Moderators bpo, moderator 173 202 Fri May 09, 2008 9:29 pm NGB_Vero Telesales Telesales has proven to be an excellent way to locate the leads on which businesses thrive. In order to generate leads, a business must make hundreds of phone calls to potential clients. Depending on how these clients react to an initial round of questioning, salespeople may or may not try to pursue a sale. Moderators bpo, moderator 199 275 Fri May 09, 2008 6:50 pm IndiaNIC BPO   Data Related BPO Projects BPO is one of the components of the global outsourcing industry. Research firm Gartner estimates this market to reach $298.5 billion this year as 90% of all North American organizations today outsource at least one of their business functions to a third-party provider. Unlike before, outsourcing these days is done mostly offshore in countries like India and the Philippines. Moderators bpo, moderator 1896 2054 Fri May 09, 2008 6:51 pm IndiaNIC Accounting/Billing Projects Accounting for projects within a company and between companies in an organization may require only basic cost or revenue tracking and comparative reporting (actual vs. budget). On the other hand, project accounting for external clients, especially government, defense or aerospace clients, demands much more rigorous project accounting controls and reporting Moderators bpo, moderator 150 197 Fri May 09, 2008 6:52 pm IndiaNIC Medical Transcription Medical transcription is a method of producing one of the many vital documents that become a part of the permanent record of every patient. It does not matter if a patient is seen in a clinic or admitted to a hospital. Every physician treating the patient must document everything done in the course of treatment. Accurate record keeping is an absolute necessity for future reference and to meet the stringent requirements of insurance companies and government regulations Moderators bpo, moderator 272 310 Fri May 09, 2008 6:52 pm IndiaNIC Call Center Software   Business Intelligence /Data Mining Forum for issues related to BI/ Data mining. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase BI/Data mining solutions. Moderators bpo, moderator 465 554 Thu May 08, 2008 2:35 pm SlonMyBest Sales Force Automation Forum for issues related to SFA solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase SFA solutions. Moderators bpo, moderator 81 98 Fri Apr 11, 2008 6:24 am vlablast Knowledge Management Solution Forum for issues related to Knowledge Management solution Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase KM solutions. Moderators bpo, moderator 187 198 Wed Apr 16, 2008 11:14 pm jonkse1 Web Enabled Call Center   Chat Solution Forum for issues related to Web based Chat solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Chat solutions. Moderators bpo, moderator 45 58 Mon Apr 21, 2008 5:37 pm billmite200 E-Mail Management Solution Forum for issues related to e-mail Management solution. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase e-mail management solutions. Moderators bpo, moderator 96 280 Wed Apr 30, 2008 5:19 am frnetjob Voice Enabled Call Center   IVR Software Forum for issues related to Interactive Voice Response Systems. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to Sell/Purchase IVR software. Moderators bpo, moderator 107 433 Tue Apr 08, 2008 1:50 pm codehaxor Predictive Dialer Forum for issues related to Predictive Dialers. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase Predictive Dialer Moderators bpo, moderator 130 470 Wed Apr 23, 2008 7:48 pm aspdialer CTI Solution Forum for issues related to CTI. Topics include advice and recommendations on providers, past experiences, payment issues, and discussion of other services required to sell/Purchase CTI solutions. Moderators bpo, moderator 49 58 Mon Jan 14, 2008 11:52 pm jukrentrs Call Center Hardware   EPABX Discussion about all the available PBX in Market .Their cost and features etc Moderators bpo, moderator 144 361 Mon May 05, 2008 9:11 am akostireser Call Center Manager's Forum   Value Creation in Call Center Call Centers are failing because they aren’t adding value to the Business Model. What are they ways that could save call centers life and profitability. Moderators bpo, moderator 203 480 Wed Apr 30, 2008 12:11 pm lvsubram Single Call Resolve Is it a single most important key challenge to improving Customer Satisfaction? How can you improve productivity and improve customer satisfaction by focusing on this issue Moderators bpo, moderator 56 67 Wed Apr 16, 2008 11:25 pm jonkse1 HR Policies in Call Center Increasing attrition rate is a cause of worry for all the Managers. What policies should be introduced to retain the best people? Moderators bpo, moderator 305 361 Tue Mar 11, 2008 10:06 pm denzalkuri Building Customer Satisfaction and Loyalty In this section, discover the building blocks for forging a strong customer foundation; one leading to highly satisfied customers and, ultimately, customer loyalty. Uncover the impact that emotions and customer behavior can have on the bottom line of your business. Also included in this section is discussion on the internal customer – employees. Moderators bpo, moderator 10 13 Wed Apr 16, 2008 11:22 pm jonkse1 General   Know About Me Discussions about people who work in Call Centre all over the world. Moderators bpo, moderator 47 50 Wed Apr 16, 2008 11:31 pm christopher All times are GMT Who is Online Our users have posted a total of 11419 articles We have 20607 registered users The newest registered user is AtrotFrumma In total there are 14 users online :: 0 Registered, 0 Hidden and 14 Guests   [ Administrator ]   [ Moderator ] Most users ever online was 212 on Tue Sep 27, 2005 6:25 am Registered Users: None This data is based on users active over the past five minutes Log in Username:    Password:      Log me on automatically each visit     New posts    No new posts    Forum is locked Call Center Directory Powered by phpBB © 2001, 2005 phpBB Group

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